FAQs

Are your pet supplements safe?

At Xen Pets, we understand that the quality of our pet supplements directly reflects our commitment to your pet's health and well-being.

That's why we proudly produce each product using Good Manufacturing Practice (GMP) compliant facilities, ensuring that every supplement you receive meets the highest standards for safety, quality, and efficacy.

With rigorous quality control measures in place, we guarantee that every batch is crafted with consistent care and precision, delivering peace of mind along with the premium nutritional support your pets deserve.

Our customers are family and that's why we provide the highest quality dog treats and products possible.

All of our products are made with natural ingredients and free of fillers like flour and sugar.

We believe that using only the finest ingredients ensures that our products will meet or exceed your expectations. 

As always, It’s recommended to consult a veterinarian before giving any supplements to your dog. 

What is your refund policy?

If you are not fully satisfied with your purchase or not seeing results from our pet products for your dog or cat, you can request a refund of your online purchase within 30 days of receiving your order.

To start a return, you can contact us at support@xenpets.com.  

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@xenpets.com or call us at (513) 201 8973.

How long do your supplements take to work?

Dogs may start to see positive results within 60-90 minutes of their first sleep treat.

However, it is important to note that every dog is different, and some may take longer to see results from our dog sleep treats. 

If you have any questions or concerns about our products, please do not hesitate to contact us (support@xenpets.com or call us at (513) 201 8973

We would be more than happy to help you find the perfect solution for your dog's needs.

Are your chews for all sizes and breeds of dog?

Yes! Our chews are made for dogs of all ages, size, and age.

How can I contact Xen Pets?

Xen Pets would love to hear from you! Support is available for any concerns or questions you may have.

Address

7800 Montgomery Road #200

Kenwood, OH 45236

Phone Support

Text or Call us

7 days a week

8AM to 4PM Eastern Standard Time

(513) 201 8973

Email

For all types of support regarding order status or product questions email us at support@xenpets.com.

Do you offer Wholesale prices for Shelters, Vet’s, Animal Hospitals or Resale?

You can email us the details of your request to support@xenpets.com.