FAQs

Are your pet supplements safe?

Our customers are family and therefore we provide the highest quality dog treats and products possible. That's why all of our products are made with natural ingredients and free of fillers like flour and sugar.

We believe that using only the finest ingredients ensures that our products will meet or exceed your expectations. 

So you can rest assured that when you purchase from us, you're getting the best possible product available on the market today. 

As always, we like to remind customers to speak with your vet about any concerns or questions about your dog's diet and supplements.

What is your refund policy?

If you are not fully satisfied with your purchase or not seeing results from our pet products for your dog or cat, you can request a refund of your online purchase within 30 days of receiving your order.

To start a return, you can contact us at support@xenpets.com.  

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@xenpets.com or call us at (214) 444 8049.

How long do your supplements take to work?

Dogs may start to see positive results within 60-90 minutes of their first calming chew.

However, it is important to note that every dog is different, and some may take longer to see results from our calming chews. 

If you have any questions or concerns about our products, please do not hesitate to contact us (support@xenpets.com or call us at (214) 444 8049). 

We would be more than happy to help you find the perfect solution for your dog's needs.

Are your chews for all sizes and breeds of dog?

In our calming chews, the hemp seed dosage we use a total of 120 mg of hemp seed oil and hemp seed powder per soft chew. 

Larger dogs can take up to 5 soft chews per day - for a total of 600mg of hemp seed.

How can I contact Xen Pets?

Xen Pets would love to hear from you! Support is available for any concerns or questions you may have.

Address

12650 N Beach St. #114

Fort Worth, TX 76244

Phone Support

Text or Call us

7 days a week

8AM to 4PM Eastern Standard Time

(214) 444 8049

Email

For all types of support regarding order status or product questions email us at support@xenpets.com.

Do you offer Wholesale prices for Shelters, Vet’s, Animal Hospitals or Resale?

You can email us the details of your request to sales@xenpets.com.